tag:status.artsy.net,2005:/historyArtsy Status - Incident History2024-03-27T22:49:45-04:00Artsytag:status.artsy.net,2005:Incident/201281792024-03-01T09:12:28-05:002024-03-01T09:12:28-05:00Facebook authentication broken in App and Web<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:12</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>05:49</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>05:47</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.artsy.net,2005:Incident/198606992024-01-30T14:08:51-05:002024-01-30T14:08:51-05:00Degradation of API performance<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:08</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:19</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:12</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:31</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.artsy.net,2005:Incident/182466212023-08-24T14:20:17-04:002023-08-24T14:20:17-04:00Issues loading conversations and sending messages<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>14:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:57</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.artsy.net,2005:Incident/181516162023-08-15T10:40:03-04:002023-08-15T10:40:03-04:00Email responses to conversations experiencing delayed delivery<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>10:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>07:15</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>07:14</var> EDT</small><br><strong>Monitoring</strong> - Responses to a conversation via email between Monday, August 14th, 2023 at 9:06 PM GMT+02:00 and Tuesday, August 15th, 2023 at 11:50 AM GMT+02:00 were delayed due to a system malfunction.<br /><br />A fix has been implemented and all messages will be delivered over the next few hours.</p>tag:status.artsy.net,2005:Incident/165345972023-03-16T20:04:27-04:002023-03-16T20:04:27-04:00Artist pages error on load<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>20:04</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>18:45</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>18:26</var> EDT</small><br><strong>Identified</strong> - Users may encounter an error when navigating to artist pages. We have identified the root cause and stopped it. Attempting to have those pages recover to a healthy state.</p>tag:status.artsy.net,2005:Incident/164189792023-03-10T11:45:56-05:002023-03-10T11:45:56-05:00[CMS] Users are having trouble uploading images since yesterday evening<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:55</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:53</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the result.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>08:36</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.artsy.net,2005:Incident/163057992023-02-28T11:27:53-05:002023-02-28T11:27:53-05:00CMS Unable to Load<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:27</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:47</var> EST</small><br><strong>Monitoring</strong> - CMS is back up, but we are monitoring to ensure no further issues.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:20</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.artsy.net,2005:Incident/161803412023-02-18T10:12:29-05:002023-02-18T10:12:29-05:00New bidders unable to enter phone number<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:12</var> EST</small><br><strong>Resolved</strong> - The hotfix is now live and this issue is resolved, users should update the app as soon as possible.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>14:03</var> EST</small><br><strong>Identified</strong> - We have identified the issue and are issuing a hotfix. In the meantime, bidders please navigate to artsy.net on your mobile browser to continue registration.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:44</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:43</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an incident regarding new bidders unable to register for auctions due to phone validation errors.</p>tag:status.artsy.net,2005:Incident/160383992023-02-06T05:31:38-05:002023-02-06T05:31:38-05:00Artsy.net and Artsy unavailble<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>05:31</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>03:45</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>02:46</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.artsy.net,2005:Incident/147371382022-12-09T05:28:10-05:002022-12-09T05:42:42-05:00Elevated API Errors<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>05:28</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>05:25</var> EST</small><br><strong>Identified</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.artsy.net,2005:Incident/106398762022-07-19T12:49:46-04:002022-07-19T12:49:46-04:00Artsy Android: Google Sign Up issues<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>12:49</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:59</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:59</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.artsy.net,2005:Incident/104564192022-07-04T04:44:15-04:002022-07-04T04:44:15-04:00High latency, degraded service<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>04:44</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>12:12</var> EDT</small><br><strong>Monitoring</strong> - The issue has been solved and we are monitoring the health of our services</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>12:09</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>11:52</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.artsy.net,2005:Incident/97143172022-04-05T14:19:41-04:002022-04-05T14:19:41-04:00High gravity latency: Many of Artsy dependent services are affected<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>14:19</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>11:54</var> EDT</small><br><strong>Monitoring</strong> - We identified a fix and we are currently monitoring.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>11:48</var> EDT</small><br><strong>Identified</strong> - We have identified the root cause and we are working on a solution.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>11:47</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.artsy.net,2005:Incident/97117382022-04-05T09:35:24-04:002022-04-05T09:35:24-04:00CMS: Artwork Form issues for edition sets<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>07:28</var> EDT</small><br><strong>Monitoring</strong> - A fix has been deployed to production for the CMS artwork form issues related to edition sets. We are monitoring production.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>06:37</var> EDT</small><br><strong>Identified</strong> - The CMS artist page is now loading properly.<br /><br />We identified the issues with updating edition sets data using the Artwork Form. We are currently working on a fix.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>05:36</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with the Content Management System's artist page and the artwork form. Investigations are ongoing.</p>tag:status.artsy.net,2005:Incident/97130992022-04-05T09:35:01-04:002022-04-05T09:35:01-04:00CSM: Artworks and Artist's Artworks page do not load<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Resolved</strong> - This has been downgraded. The product team will monitor the issue.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>08:58</var> EDT</small><br><strong>Investigating</strong> - Some galleries are experiencing issues with the Artworks and Artist's Artworks on the CMS side. We are currently investigating the cause.</p>tag:status.artsy.net,2005:Incident/96718652022-03-30T21:53:58-04:002022-03-30T21:53:58-04:00Android version 7.3.3 crashing on startup<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>21:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>21:49</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>20:48</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.artsy.net,2005:Incident/95006072022-03-09T15:01:39-05:002022-03-09T15:01:39-05:00Elevated 500s on artsy.net (web,apps)<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>15:01</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:47</var> EST</small><br><strong>Monitoring</strong> - Search infrastructure has been restored to working order.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:32</var> EST</small><br><strong>Identified</strong> - We experienced an issue in our search infrastructure and are working fast to resolve it.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>13:56</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with some parts of the site and search not responding.</p>tag:status.artsy.net,2005:Incident/93446382022-02-17T15:23:07-05:002022-02-17T15:23:07-05:00Artsy.net service outage<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>15:23</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:35</var> EST</small><br><strong>Monitoring</strong> - We are seeing a return to full service and will be continuing to monitor the issue.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>12:54</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with Artsy.net and certain parts of the site not working.</p>tag:status.artsy.net,2005:Incident/87316092021-12-01T10:55:48-05:002021-12-01T10:55:48-05:00Some artworks are showing as "Contact Gallery" when they should be BNMO<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:55</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>05:55</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.artsy.net,2005:Incident/84491832021-11-10T15:12:14-05:002021-11-10T15:12:14-05:00Conversations broken<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>15:12</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:22</var> EST</small><br><strong>Monitoring</strong> - Impulse is back working fine and we are monitoring it.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>10:24</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.artsy.net,2005:Incident/83181452021-10-26T11:07:57-04:002021-10-26T11:07:57-04:00Unable to bid<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>08:12</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>08:01</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.artsy.net,2005:Incident/81739192021-10-07T08:26:38-04:002021-10-07T08:26:38-04:00Search and Artist screen broken<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:26</var> EDT</small><br><strong>Resolved</strong> - Search and artist page are back to fully operational</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>07:27</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>07:26</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>05:18</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.artsy.net,2005:Incident/78311832021-08-24T08:44:45-04:002021-08-24T08:44:45-04:00Viewing Rooms page on web is not accessible<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>08:44</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>07:49</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>05:29</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.artsy.net,2005:Incident/75057152021-07-14T15:46:50-04:002021-07-14T15:46:50-04:00Elevated 500s on artsy.net, mobile and partner applications<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>15:46</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>13:12</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:status.artsy.net,2005:Incident/68062772021-04-21T15:10:39-04:002021-04-21T15:10:39-04:00Partners unable to reorder artworks in CMS<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>15:10</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>11:35</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:52</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:51</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>