Users who upgrade their phone to iOS 13 are seeing the app crash

Incident Report for Artsy

Resolved

This incident has been resolved.

Posted Sep 23, 2019 - 20:30 EDT

Monitoring

The fix has been approved and an app update is propagating throughout the app store.

Posted Sep 23, 2019 - 14:06 EDT

Update

We have identified the issue and are in the process of pushing out an updated version of the app.

We've determined this only affects users who are on iOS 13 and not already logged-in to the app.

Posted Sep 23, 2019 - 12:51 EDT

Identified

We have identified the issue and are in the process of pushing out an updated version of the app.

Posted Sep 23, 2019 - 11:02 EDT

Investigating

We are investigating the issue.

Posted Sep 23, 2019 - 09:34 EDT

This incident affected: Artsy for iPhone.